Terms, refundsand charges.
Each business has its own terms on its own site. Here's where to find them, and how to reach us about a charge.
Each business has its own terms
Kraft Agency Limited runs several businesses. When you buy from one of them, that business’s own terms apply, including its prices, cancellations and refunds. You’ll find them on its website:
- Ballinderry Park: ballinderrypark.com
- Steward: stewardengine.com
- Harbor: harborseo.ai
- Magpie: terms will be published on its website when it launches
- Income Stream Surfers: youtube.com/@incomestreamsurfers
Refunds
Refunds and cancellations follow the terms of the business you paid. If you’re not sure which business that was, or you think something has gone wrong, email us and we’ll find out.
Questions about a charge
Card payments to any of our businesses may show as KRAFTAGENCY.IE on your statement. If you don’t recognise one, email hello@kraftagency.ie with:
- the date of the payment,
- the amount, and
- optionally, the last four digits of the card (never the full number).
We’ll tell you what the payment was for and help put it right if something’s wrong. Contacting us first is usually the quickest way to sort it out. See the card statement section on our home page.
Your rights
Nothing here affects your statutory rights as a consumer under Irish and EU law.
This website
This website is run by Kraft Agency Limited to give information about the company. Its content belongs to Kraft Agency Limited. These terms are governed by the laws of Ireland.